Support
Complaints
We take every complaint seriously and aim to resolve them quickly and fairly.
Step 1 — Contact us
Email Support@duckfinance.co.za or call 015 1130 238. Include your ID number, contact details and a full description of your complaint.
Step 2 — Acknowledgement
We will acknowledge your complaint and provide a reference number. We aim to resolve most complaints within a reasonable timeframe.
Step 3 — Escalation
If you are not satisfied with our response, you may escalate to:
- National Credit Regulator (NCR) — www.ncr.org.za
- Credit Ombud — www.creditombud.org.za
- Information Regulator (POPIA) — inforegulator.org.za